The first hour and a half of my day advances like clockwork. After the initial snooze battle with my alarm clock, I concede defeat and get ready to head to work. I join the busy queue of coffee enthusiasts looking to inject life into their day with that first cup of coffee. Standing at the back of the queue, I make eye contact with the barista. She smiles and gives me that knowing look. I smile and nod back to confirm my order. I get to the front of the line and exchange the morning pleasantries while I swipe my phone across the scanner to make my digital payment. The barista continues our running joke from last month and asks who I want to be today. I say I feel like Aquaman today. We laugh as she begins to scribble on my cup.
Last week, Facebook announced that it has begun testing a new feature that would allow businesses to procure payments from consumers directly on Facebook via desktop or mobile devices. The new feature essentially allows users to use a new “Buy” button to purchase a product directly from small to medium sized businesses without leaving the social network.
The sheer power of the shared conscious of the Internet is most visible through memes. These ideas, styles and behaviors are dispersed from person to person as replicated pieces of cultural inheritance, often depicting current events, pets, celebrities or really anything!
So, let’s take a look at the best memes of 2014 so far… Continue reading
If Facebook were a country, it would be the third largest in the world with a population of over 1 billion. I would imagine it to secretly spy on its citizens, reading their personal communication and conducting secret experimental tests. The government would change laws and regulations frequently without notice or hesitation.
A few weeks ago, a number of my fellow U of T Digital Strategy colleagues sparked a debate about the ethicalness of a recent Facebook study. Continue reading
These days, much is being written about the mega money app acquisitions. Taking a break from thinking about what I would do with $19 billion (I certainly wouldn’t buy WhatsAPP), I decided to visit the app store to test the new truth: “there’s an APP for that”. As I navigated through the plethora of apps, I came across some truly bizarre and obscure apps …
I dialed the customer support line with conviction and purpose. I had been a customer for 3 and a half years and during that time, I could not recall a customer service experience that I would consider passable. I braced myself as I hit the dial button. When did my expectations drop so low? Any glimmer of hope at a swift resolution was gradually destroyed over the course of the one hour and eight minute long phone call. In what I can only compare to the plot line of Groundhog’s day – I interacted with 6 different customer service agents, each time having to restate my problem. Continue reading